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Just the Facts: 5 Tips from World-Class Customer Service Teams

e-PA: Just the Facts - Your regular dose of business 'edu-tainment'. Despite the modern shift customer-focused industries have seen over the past couple of decades - particularly with the significant uptake of technology-based and 'virtual' customer interaction, there are a ...
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Services: Missing a Call is Like Letting a Customer Leave Your Shop

e-PA: Services... Our chance to flex our ego, and show the world why we do what we do, and how much we enjoy it! Today we are going to dive further into one of countless reasons why our top-notch Telephone ...
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Work-Life Balance: The Art of Delegation

The past couple of e-PA: Wellbeing articles have seen us discuss the benefits of a work-life balance, and the harmony and equilibrium it brings, along with ways you can incorporate elements of this improved way of living and working into ...
blog just the facts do not edit

Just the Facts: Better Leadership Creates Better Customer Service

e-PA: Just the Facts... Business advise, news and tips from e-PA - your business success companion. It's not exactly a secret recipe that good leadership, coupled with good company culture results in a happier workplace that, in turn, provides better ...
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Work-Life Balance: How to Improve Yours, Today!

As highlighted in our previous e-PA: Wellbeing blog entry, 'Work-Life Balance: The Key to Business Success & a Better You!' we established that a good work-life balance has numerous positive effects, including increased business productivity, improved mental and physical health, ...
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Services: Why Does My Small Business Need an Answering Service?

e-PA: Services is another one of our great new blog features, in which we want to really show off what we do, show you why we love it so much, and provide real-life stories, information and testimonials as to how ...
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Just the Facts: 3 Ways That Remote Working has Revolutionised the Travel Industry

e-PA: Just the Facts... no frills, no fluff, just your one-stop shop of business FACTS Our latest 'Industry Focus' blog/article entry looked at the ways in which the travel, tourism and hospitality industries are recovering, post-pandemic, and highlighted the rise ...
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Industry Focus: Travel & Tourism Post-Covid

So much of the work we do, at e-PA, requires us to to have an in-depth, detailed, and up-to-date knowledge of each of our clients' industries, in which we closely cooperate. Whether it's answering their customer enquiries, managing appointments and ...
work life balance the key to business success & a better you!

Work-Life Balance: The Key to Business Success & a Better You!

Balancing your personal and professional lives can often be a struggle. The ever-increasing pressures facing your business, daily, often take priority over anything else going on in your life. The harsh reality of this is that, by not incorporating the ...

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