{"id":20903,"date":"2021-11-09T08:00:45","date_gmt":"2021-11-09T08:00:45","guid":{"rendered":"https:\/\/e-pa.com\/?p=20903"},"modified":"2023-10-13T15:20:20","modified_gmt":"2023-10-13T15:20:20","slug":"better-leadership-creates-better-customer-service","status":"publish","type":"post","link":"https:\/\/e-pa.com\/blog\/better-leadership-creates-better-customer-service\/","title":{"rendered":"Better Leadership Creates Better Customer Service"},"content":{"rendered":"

e-PA: Just the Facts<\/strong>… Business advice, news and tips from e-PA – your business success companion<\/a>.<\/p>\n

It’s not exactly a secret recipe that good leadership, coupled with good company culture results in a happier workplace that, in turn, provides better customer experiences. If you find yourself looking to change your company’s culture, open new channels of interaction, or improve your customers’ experiences, you will often find that this change needs to start with you.<\/p>\n

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“A leader is one who knows<\/strong> the way, goes<\/strong> the way, AND shows<\/strong> the way.” (John C. Maxwell)<\/h2>\n

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In any customer-driven business, adapting to cultural changes and focusing on the customer is everybody’s job but, what today\u2019s most successful businesses and brands have in common, is good leadership. As a leader, it\u2019s your job to set the standard and be an example for every employee, at every level. When employees are clear on company priorities from the top down and can see leadership skills in action, they\u2019re more likely to act accordingly and offer your customers the service they want and deserve.<\/p>\n

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As an executive, think about the trickle-down effect of your own customer service and leadership skills, as they impact employees and end with your customers. How much needs to change? If you\u2019re not retaining customers and acquiring new customers at the rate you\u2019d like, is it possible that you need to invest more time and resources into your employees first? If you make your employees a priority, they will be more engaged in creating and maintaining the positive company culture you want. Amazingly, companies with more engaged employees have twice the customer loyalty. Engaged, happy employees are simply better at creating excellent customer experiences and providing top-notch customer service.<\/p>\n

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5 Behaviours that Lead to Better Customer Experiences:<\/strong><\/h3>\n

Effective leaders dive in at every level to create a more customer-centric culture and ensure a business\u2019s success. As a leader, make sure to regularly try the following:<\/p>\n