{"id":20903,"date":"2021-11-09T08:00:45","date_gmt":"2021-11-09T08:00:45","guid":{"rendered":"https:\/\/e-pa.com\/?p=20903"},"modified":"2023-10-13T15:20:20","modified_gmt":"2023-10-13T15:20:20","slug":"better-leadership-creates-better-customer-service","status":"publish","type":"post","link":"https:\/\/e-pa.com\/blog\/better-leadership-creates-better-customer-service\/","title":{"rendered":"Better Leadership Creates Better Customer Service"},"content":{"rendered":"
e-PA: Just the Facts<\/strong>… Business advice, news and tips from e-PA – your business success companion<\/a>.<\/p>\n It’s not exactly a secret recipe that good leadership, coupled with good company culture results in a happier workplace that, in turn, provides better customer experiences. If you find yourself looking to change your company’s culture, open new channels of interaction, or improve your customers’ experiences, you will often find that this change needs to start with you.<\/p>\n <\/p>\n <\/p>\n In any customer-driven business, adapting to cultural changes and focusing on the customer is everybody’s job but, what today\u2019s most successful businesses and brands have in common, is good leadership. As a leader, it\u2019s your job to set the standard and be an example for every employee, at every level. When employees are clear on company priorities from the top down and can see leadership skills in action, they\u2019re more likely to act accordingly and offer your customers the service they want and deserve.<\/p>\n <\/p>\n As an executive, think about the trickle-down effect of your own customer service and leadership skills, as they impact employees and end with your customers. How much needs to change? If you\u2019re not retaining customers and acquiring new customers at the rate you\u2019d like, is it possible that you need to invest more time and resources into your employees first? If you make your employees a priority, they will be more engaged in creating and maintaining the positive company culture you want. Amazingly, companies with more engaged employees have twice the customer loyalty. Engaged, happy employees are simply better at creating excellent customer experiences and providing top-notch customer service.<\/p>\n <\/p>\n Effective leaders dive in at every level to create a more customer-centric culture and ensure a business\u2019s success. As a leader, make sure to regularly try the following:<\/p>\n At e-PA, our greatest passion is improving the lives of small business owners, every day. Whether it’s through inspiring and educating, or with the help of our amazing business support services, our goal is to take your business to the next level. If you are ready to take the leap and improve your customer service, try us for free!<\/p>\n <\/a><\/p>\n Click here to discover everything you need to know about outsourcing as a business strategy!<\/a><\/p>\n Missing a Call is Like Letting a Customer Leave Your Shop<\/a><\/p><\/blockquote>\n“A leader is one who knows<\/strong> the way, goes<\/strong> the way, AND shows<\/strong> the way.” (John C. Maxwell)<\/h2>\n
5 Behaviours that Lead to Better Customer Experiences:<\/strong><\/h3>\n
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