Capture opportunities and ensure your customers speak with a real person, not a voicemail box. Every call is professionally answered by your PA, who understands your business as if based in your office.

Sell without boundaries

e-PA works as your full-time secretary and helps win you business, however your customers choose to communicate. Benefit from round-the-clock coverage and first class customer service support, no matter how big you grow.


Telephone answering

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e-PA can work as your full or part time secretary, protecting your business from potential missed calls.

Customer service teams

Packages from


Extraordinary teams to answer your phones, website live chat, contact forms, social media and email as if based in your office.

Outsourced switchboard

Packages from


Professional overflow call handling assistance for your current team or round-the-clock reception coverage.

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Holiday/busy cover

Overflow coverage for busy periods or staff holidays

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No off-time or HR

We're always around and won't cost you PAYE

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Save on resources

No need to buy expensive equipment or technology

What our clients say

“Thank you all for your support during the last year, the service you provide is invaluable.”


“As a provider of telephone answering and reception services e-PA were excellent. Helpful in setting up and efficient in carrying out the work.”


“This company is exceptional ! From experience they can really help your company expand without the obstacles of National Insurance contributions, pensions, holiday pay / sickness and maternity cover. They can really take your business to the next level and help you ensure you capture every attempted contact your new or existing customers attempt to get hold of your business without finding your telephones lines either engaged or constant ringing. This brilliant service can also filter away those time wasting cold callers freeing up your time to really drive your business to the next level so you can increase your profitability.”


“I would like to say that the customer service from your company is excellent. Anyone I speak is unfailingly polite, courteous and helpful.”


“Good service provided by an excellent team.”


“Great, personal service from people who understand my business. Messages passed are informative and relevant. Takes a weight off when I can’t answer my own phones!”


“Fantastic service. Would definitely recommend!”


“e-PA have delivered an excellent telephone answering service for us for 2-3 years. They answer our non answered call and email or call a mobile with the details of the call. the messages have always been accurate, immediately delivered and have been very helpful to us as a small growing business.”


“We started using e-PA when we were a smaller company than we are now, to assist in answering calls. We still divert calls and they transfer calls to engineers and eliminate sales calls, which is a great help.”


“I have used e-PA for about 7 years. They handle all my incoming calls in a very professional manner and go out of their way to be helpful to all my clients and staff. They save me time, space and stress. It is wonderful to know that the office phone will always be answered by a real person and not a voice mail and I am sure this adds to the success of my business.”


“Just passing on some comments that a customer of mine made, you were very polite and efficient, lovely to deal with…….. Well done you were/are lovely! I explained that I am very happy with the service that you provide me and think of you all as my colleagues and without you would find it very difficult to cope!”


“I have used e-PA for a number of years now to pick up the overflow of our incoming calls. They always provide an efficient and reliable service, with detailed messages forwarded in a timely manner.”


“I just want to say a big thank you to the e-PA for looking after my business. They have been answering my calls for almost 5 years and I thoroughly recommend them. I run a small sales and lettings agency and I can rest assured that all my calls are answered in a friendly and professional manner. I think it is crucial for my business that the phone is always answered, I just would hate to miss a call and e-PA provide a very valuable service. The team are really the secret ingredient as she has been with me on my journey and just goes above and beyond by listening and helping and giving really good advice and this is something you rarely find in business. The team deserve every success in the future.”


“I employed the services of e-PA a number of years ago now and to be quite honest I would struggle to trade without them. I operate a lettings business by myself but with my PA’s it’s like having staff without all the worries of holidays and illness. The amount of times clients have mentioned how polite and professional my ‘staff’ are, and it always brings a smile to my face. I would highly recommend e-PA.”


“e-PA’s answering service is second to none. Their PAs are highly trained and know our business, our clients and suppliers. They deal with calls, emails and social media in a friendly, polite and professional manner.”


“I just wanted to feedback how happy I am with e-PA services. The team is excellent & I’m so happy that you were recommended to me by Sarah.”


“Brilliant thanks all done, that’s great so much easier than me chasing a patient. Thanks to the whole team for continuing to provide such a fab service. I hope this email finds you well. I just wanted to feedback how happy I am with e-PA. The team is excellent & I’m so happy that you were recommended to me. Business is steadily growing & my patients often comment how lovely our receptionist are so many thanks to you all!”


“e-PA enables us to greet customers without being disrupted by the phone. I always recommend them.”


“Hi, I hope this email finds you well. I just wanted to feedback how happy I am with e-PA. The team is excellent & I’m so happy that you were recommended to me. Business is steadily growing & my patients often comment how lovely our receptionist are so many thanks to you all!”


“e-PA is so helpful for our business as it means our phone calls are always answered and customers can interact with a person rather than an answering machine! Definitely would recommend.”


“As a sole trading Chiropractor, I am now doing more of what I am trained to do, and leave the rest for e-PA to do. This has taken the pressure off my self and family, and has allowed my business to grow. I am able concentrate on solely on the patient in clinic, or my own time, and not the phone, knowing my phone is always answered, booking made, and payments taken. I would recommend the service to any one.”


“Really happy with the answering service, email answering, live help and the other task like completing forms and generally saving my bacon you guys pull off.”


“I have used e-PA for several years and they have always done a very good job. They are professional and provide a very good service.
It gives us peace of mind knowing that our calls are always answered and handled well.”


“Hi guys, Hope you all are well. With Christmas upon us we just wanted to wish you a Merry Christmas and thank you all for your help! We really couldn’t do it without you.”


“We have worked with e-PA for around 2 years now and cannot recommend them highly enough. We have used their telephone answering service to handle all our incoming sales calls and data capturing and have seen a huge increase in our data retention. We also use e-PA to fairly distribute news sales enquiries to our sales team.”


“A truly personalised professional service.”


“I would like to say that the customer service from your company is excellent. Anyone I speak is unfailingly polite, courteous and helpful.”


“At Electrical Test Ltd we believe that customer service is paramount. As our company grew we found it harder to respond to the many phone messages we receive each day from both new and existing customers. Then we discovered e-PA. Their friendly and helpful staff answer the phone and interact with our customers just as if they are working directly for us.
They even respond to specific customers with a personalised response where required.
We are so pleased to have teamed up with e-PA and have seen our business grow as a result.”


Exceptional add-ons & extras

Unique, thoroughly polished add-ons to save you money, resources and time.

Appointment making
Your PA team breezily learn to use any online calendar, website or software ready to book appointments while handling enquiries.

Appointment reminders
After an appointment has been booked, your PA sends an SMS to remind your customer, prompting a call should they have forgotten.

Marketing reports
Your PA asks new enquiries how they found your number. We’ll send a monthly list of each response for a genuine insight into your marketing efforts.

Enquiry logs
Receive a clear list of all logs made by your PA each day, week or month. Logs will include all contact information and notes from each enquiry handled.

Custom voicemail
Your PA records a professional voicemail greeting which is activated out of hours. You receive an email with a transcript of each message left.

Message relay
Reply to any message sent by your PA and instruct them to return the call with a message from you, then notifying you of their response.

Trial unique telephone answering 100% free for a week