Outsourced customer service teams

Outsourced customer service teams. 24/7 Outsourced customer service teams. UK Outsourced customer service teams. e-PA Outsourced customer service teams. Outsourced customer service teams.

OUTSOURCED CUSTOMER SERVICE TEAMS

Save costs, appear larger and gain more free time
Exceptional teams to answer your phones, website live chat, contact forms, social media and email - exactly as if based in your office.
  • Keep in touch with a PA manager who oversees your team
  • Seamless and professional, customers won't know you outsource
  • Reliable support for staff holidays and busy periods, 24/7
Services

WHAT OUR CLIENTS SAY

"myPA office enables us to greet customers without being disrupted by the phone. I always recommend them."
- SUE BLACK, MARKETING CONSULTANT
"Really happy with the answering service, email answering, live help and the other task like completing forms and generally saving my bacon you guys pull off."
- JOHN HAWKINS, BEACH EVENTS
"myPA office is so helpful for our business as it means our phone calls are always answered and customers can interact with a person rather than an answering machine! Definitely would recommend."
- FRAN SIMMONDS, E.G.P
"myPA office's answering service is second to none. Their PAs are highly trained and know our business, our clients and suppliers. They deal with calls, emails and social media in a friendly, polite and professional manner."
- ADAM, SOFTWARE DEVELOPER
"I employed the services of myPA a number of years ago now and to be quite honest I would struggle to trade without them."
- MARK LYNHAM, RYAN DANIEL PROPERTY
"The team is excellent & I'm so happy that you were recommended to me. Business is steadily growing & my patients often comment how lovely our receptionist are so many thanks to you all!"
- ZOE, NEW BODY OSTEO
"Just passing on some comments that a customer of mine made, you were very polite and efficient, lovely to deal with. Well done you were/are lovely! I explained that I am very happy with the service that you provide me and think of you all as my colleagues and without you would find it very difficult to cope!"
- Mark White, MWTV
"Great, personal service from people who understand my business. Messages passed are informative and relevant. Takes a weight off when I can't answer my own phones!"
- PAUL WILSON, PROPERTY AGENT

e-PA can work as your full or part time time secretary, protecting your business from potentially missed calls. Each call is quickly answered in your company name with confidence and a helpful attitude.

TRY IT FOR FREE

A chat feature on your website is a perfect way to encourage more productive interaction from your visitors. Your PA receives a notification when a visitor wants to chat and promptly answers each request.

Your PA replies to every question & enquiry, from multiple social media platforms. Get an active and powerful presence across social media platforms, without the need to consistently monitor them yourself.

Impress every potential customer with call back answering. Your PA makes outbound calls to visitors that request a call from your website. We also offer design & installation of call back and web forms.

We never let a business enquiry go to waste. Your PA can monitor email addresses of your choice and quickly answer enquiries and attach documents, book appointments or unsubscribe to time wasting material and spam.

How it works

A team of experienced people to handle your customer services, however your customers choose to communicate. In-house, continually trained and confident, we'll win you business and ensure you never miss an enquiry.

Unlike many other providers our dedicated teams can use websites, software, helpdesk portals or even print & send follow-up letters with your letterhead - as if in your office. You'll also have access to a PA team manager who understands your preferences and guides your team first-hand.

Highly trained. Trusted by thousands.
Exceptional add-ons & extras

Unique, thoroughly polished add-ons to save you money, resources and time.

Appointment making
Your PA team breezily learn to use any online calendar, website or software ready to book appointments while handling enquiries.

Appointment reminders
After an appointment has been booked, your PA sends an SMS to remind your customer, prompting a call should they have forgotten.

Marketing reports
Your PA asks new enquiries how they found your number. We’ll send a monthly list of each response for a genuine insight into your marketing efforts.

Enquiry logs
Receive a clear list of all logs made by your PA each day, week or month. Logs will include all contact information and notes from each enquiry handled.

Custom voicemail
Your PA records a professional voicemail greeting which is activated out of hours. You receive an email with a transcript of each message left.

Message relay
Reply to any message sent by your PA and instruct them to return the call with a message from you, then notifying you of their response.

Outsourced customer service teams

Holiday/busy cover

Overflow coverage for busy periods or staff holidays
Outsourced customer service teams

No training or HR

Our teams are trained in-house and won't cost you PAYE
Outsourced customer service teams

Save on resources

No need to buy expensive equipment or technology

Let us tell you more
If you decide to sign up, your dedicated account manager will contact you to discuss services and preferences.
Outsourced customer service teams Seamless and fast service integration

Outsourced customer service teams Update instructions at any time

Outsourced customer service teams All primary communications covered

Outsourced customer service teams Complimentary service consultation

How it works

A team of experienced people to handle your customer services, however your customers choose to communicate. In-house, continually trained and confident, we'll will win you business and ensure you never miss an enquiry.

Unlike many other providers our dedicated teams can use websites, software, helpdesk portals or even print & send follow-up letters with your letterhead - as if in your office. You'll also have access to a PA team manager who understands your preferences and guides your team first-hand.

Highly trained.
Trusted by thousands.

More on services

e-PA can work as your full or part secretary, protecting your business from potentially missed calls. Each call is quickly answered in your company name with confidence and a helpful attitude.

TRY IT FOR FREE

A chat feature on your website is a perfect way to encourage more productive interaction from your visitors. Your PA receives a notification when a visitor wants to chat and promptly answers each request.

Your PA replies to every question & enquiry, from multiple social media platforms. Get an active and powerful presence across social media platforms, without the need to consistently monitor them yourself.

Impress every potential customer with call back answering. Your PA makes outbound calls to visitors that request a call from your website. We also offer design & installation of call back and web forms.

We never let a business enquiry go to waste. Your PA can monitor email addresses of your choice and quickly answer enquiries and attach documents, book appointments or unsubscribe to time wasting material and spam.

Let us tell you more

If you decide to sign up, you'll meet your dedicated account manager to discuss services and procedures.

Outsourced customer service teams Seamless and fast service integration

Outsourced customer service teams Update instructions at any time

Outsourced customer service teams All primary communications covered

Outsourced customer service teams Complimentary service consultation