OUTSOURCED CUSTOMER SERVICE TEAMS

Save costs, appear larger and gain more free time
Exceptional teams to answer your phones, website live chat, contact forms, social media and email exactly as if based in your office.

Services

What our clients say

“Thank you all for your support during the last year, the service you provide is invaluable.”

- NICOLA

“Brilliant thanks all done, that’s great so much easier than me chasing a patient. Thanks to the whole team for continuing to provide such a fab service. I hope this email finds you well. I just wanted to feedback how happy I am with e-PA. The team is excellent & I’m so happy that you were recommended to me. Business is steadily growing & my patients often comment how lovely our receptionist are so many thanks to you all!”

- OSTEOPATH

“Fantastic service. Would definitely recommend!”

- MARK TUTTY

“At Electrical Test Ltd we believe that customer service is paramount. As our company grew we found it harder to respond to the many phone messages we receive each day from both new and existing customers. Then we discovered e-PA. Their friendly and helpful staff answer the phone and interact with our customers just as if they are working directly for us.
They even respond to specific customers with a personalised response where required.
We are so pleased to have teamed up with e-PA and have seen our business grow as a result.”

- GRAEME PRESTON

“I would like to say that the customer service from your company is excellent. Anyone I speak is unfailingly polite, courteous and helpful.”

- AARON HENDERSON

“A truly personalised professional service.”

- BOB, ISLAND TELECOM

“As a sole trading Chiropractor, I am now doing more of what I am trained to do, and leave the rest for e-PA to do. This has taken the pressure off my self and family, and has allowed my business to grow. I am able concentrate on solely on the patient in clinic, or my own time, and not the phone, knowing my phone is always answered, booking made, and payments taken. I would recommend the service to any one.”

- MARY KING

“Good service provided by an excellent team.”

- ABIGAIL

“I have used e-PA for about 7 years. They handle all my incoming calls in a very professional manner and go out of their way to be helpful to all my clients and staff. They save me time, space and stress. It is wonderful to know that the office phone will always be answered by a real person and not a voice mail and I am sure this adds to the success of my business.”

- URSULA, SOLICITOR

“I employed the services of e-PA a number of years ago now and to be quite honest I would struggle to trade without them. I operate a lettings business by myself but with my PA’s it’s like having staff without all the worries of holidays and illness. The amount of times clients have mentioned how polite and professional my ‘staff’ are, and it always brings a smile to my face. I would highly recommend e-PA.”

- MARK LYNHAM

“e-PA’s answering service is second to none. Their PAs are highly trained and know our business, our clients and suppliers. They deal with calls, emails and social media in a friendly, polite and professional manner.”

- ADAM, SOFTWARE DEVELOPER

“This company is exceptional ! From experience they can really help your company expand without the obstacles of National Insurance contributions, pensions, holiday pay / sickness and maternity cover. They can really take your business to the next level and help you ensure you capture every attempted contact your new or existing customers attempt to get hold of your business without finding your telephones lines either engaged or constant ringing. This brilliant service can also filter away those time wasting cold callers freeing up your time to really drive your business to the next level so you can increase your profitability.”

- STEPHEN GEORGE

“I would like to say that the customer service from your company is excellent. Anyone I speak is unfailingly polite, courteous and helpful.”

- COLIN, CARGO SHIP VOYAGES

“Really happy with the answering service, email answering, live help and the other task like completing forms and generally saving my bacon you guys pull off.”

- JOHN HAWKINS

“e-PA have delivered an excellent telephone answering service for us for 2-3 years. They answer our non answered call and email or call a mobile with the details of the call. the messages have always been accurate, immediately delivered and have been very helpful to us as a small growing business.”

- LETTING AGENT

“Hi, I hope this email finds you well. I just wanted to feedback how happy I am with e-PA. The team is excellent & I’m so happy that you were recommended to me. Business is steadily growing & my patients often comment how lovely our receptionist are so many thanks to you all!”

- ZOE MUNDELL

“e-PA is so helpful for our business as it means our phone calls are always answered and customers can interact with a person rather than an answering machine! Definitely would recommend.”

- FRAN SIMMONDS

“I just want to say a big thank you to the e-PA for looking after my business. They have been answering my calls for almost 5 years and I thoroughly recommend them. I run a small sales and lettings agency and I can rest assured that all my calls are answered in a friendly and professional manner. I think it is crucial for my business that the phone is always answered, I just would hate to miss a call and e-PA provide a very valuable service. The team are really the secret ingredient as she has been with me on my journey and just goes above and beyond by listening and helping and giving really good advice and this is something you rarely find in business. The team deserve every success in the future.”

- SARAH CLARK

“I have used e-PA for several years and they have always done a very good job. They are professional and provide a very good service.
It gives us peace of mind knowing that our calls are always answered and handled well.”

- NEIL BRIGGS

“I just wanted to feedback how happy I am with e-PA services. The team is excellent & I’m so happy that you were recommended to me by Sarah.”

- JANE O’CONNOR

“As a provider of telephone answering and reception services e-PA were excellent. Helpful in setting up and efficient in carrying out the work.”

- SHIPPING REGISTRAR

“We have worked with e-PA for around 2 years now and cannot recommend them highly enough. We have used their telephone answering service to handle all our incoming sales calls and data capturing and have seen a huge increase in our data retention. We also use e-PA to fairly distribute news sales enquiries to our sales team.”

- DAVID, VEHICLE LEASING

“Hi guys, Hope you all are well. With Christmas upon us we just wanted to wish you a Merry Christmas and thank you all for your help! We really couldn’t do it without you.”

- KATHRINE & DWAYNE

“We started using e-PA when we were a smaller company than we are now, to assist in answering calls. We still divert calls and they transfer calls to engineers and eliminate sales calls, which is a great help.”

- ALAN, GUARDIAN SERVICES

“Just passing on some comments that a customer of mine made, you were very polite and efficient, lovely to deal with…….. Well done you were/are lovely! I explained that I am very happy with the service that you provide me and think of you all as my colleagues and without you would find it very difficult to cope!”

- MARK WHITE, ELECTRICAL REPAIRS

“Great, personal service from people who understand my business. Messages passed are informative and relevant. Takes a weight off when I can’t answer my own phones!”

- PAUL WILSON, PROPERTY AGENT

“I have used e-PA for a number of years now to pick up the overflow of our incoming calls. They always provide an efficient and reliable service, with detailed messages forwarded in a timely manner.”

- SIMON, HOTEL OWNER

“e-PA enables us to greet customers without being disrupted by the phone. I always recommend them.”

- MARKETING CONSULTANT

e-PA can work - as your full or part time time secretary, protecting your business from potentially missed calls. Each call is quickly answered in your company name with confidence and a helpful attitude.

Try it for free

A chat feature on your website is a perfect way to encourage more productive interaction from your visitors. Your PA receives a notification when a visitor wants to chat and promptly answers each request.

Your PA replies to every question & enquiry, from multiple social media platforms. Get an active and powerful presence across social media platforms, without the need to consistently monitor them yourself.

Impress every potential customer with call back answering. Your PA makes outbound calls to visitors that request a call from your website. We also offer design & installation of call back and web forms.

We never let a business enquiry go to waste. Your PA can monitor email addresses of your choice and quickly answer enquiries and attach documents, book appointments or unsubscribe to time wasting material and spam.

How it works

A team of experienced people to handle your customer services, however your customers choose to communicate. In-house, continually trained and confident, we'll win you business and ensure you never miss an enquiry.

Unlike many other providers our dedicated teams can use websites, software, helpdesk portals or even print & send follow-up letters with your letterhead - as if in your office. You'll also have access to a PA team manager who understands your preferences and guides your team first-hand.

Highly trained. Trusted by thousands.
Outsourced customer service

Exceptional add-ons & extras

Unique, thoroughly polished add-ons to save you money, resources and time.

Appointment making
Your PA team breezily learn to use any online calendar, website or software ready to book appointments while handling enquiries.

Appointment reminders
After an appointment has been booked, your PA sends an SMS to remind your customer, prompting a call should they have forgotten.

Marketing reports
Your PA asks new enquiries how they found your number. We’ll send a monthly list of each response for a genuine insight into your marketing efforts.

Enquiry logs
Receive a clear list of all logs made by your PA each day, week or month. Logs will include all contact information and notes from each enquiry handled.

Custom voicemail
Your PA records a professional voicemail greeting which is activated out of hours. You receive an email with a transcript of each message left.

Message relay
Reply to any message sent by your PA and instruct them to return the call with a message from you, then notifying you of their response.

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Holiday/busy cover

Overflow coverage for busy periods or staff holidays

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No off-time or HR

We're always around and won't cost you PAYE

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Save on resources

No need to buy expensive equipment or technology

Let us tell you more

If you decide to sign up, your dedicated account manager will contact you to discuss services and preferences.

Seamless and fast service integration

Update instructions at any time

All primary communications covered

Complimentary service consultation

Free trial
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Have a question or two? Call us on: 0800-999-0004