OUTSOURCED CUSTOMER SERVICE TEAMS

“We have worked with e-PA for around 2 years now and cannot recommend them highly enough. We have used their telephone answering service to handle all our incoming sales calls and data capturing and have seen a huge increase in our data retention. We also use e-PA to fairly distribute news sales enquiries to our sales team.”

“Fantastic service. Would definitely recommend!”

“Great, personal service from people who understand my business. Messages passed are informative and relevant. Takes a weight off when I can’t answer my own phones!”

“I would like to say that the customer service from your company is excellent. Anyone I speak is unfailingly polite, courteous and helpful.”

“This company is exceptional ! From experience they can really help your company expand without the obstacles of National Insurance contributions, pensions, holiday pay / sickness and maternity cover. They can really take your business to the next level and help you ensure you capture every attempted contact your new or existing customers attempt to get hold of your business without finding your telephones lines either engaged or constant ringing. This brilliant service can also filter away those time wasting cold callers freeing up your time to really drive your business to the next level so you can increase your profitability.”

“A truly personalised professional service.”

“Hi, I hope this email finds you well. I just wanted to feedback how happy I am with e-PA. The team is excellent & I’m so happy that you were recommended to me. Business is steadily growing & my patients often comment how lovely our receptionist are so many thanks to you all!”

“I have used e-PA for about 7 years. They handle all my incoming calls in a very professional manner and go out of their way to be helpful to all my clients and staff. They save me time, space and stress. It is wonderful to know that the office phone will always be answered by a real person and not a voice mail and I am sure this adds to the success of my business.”

“e-PA have delivered an excellent telephone answering service for us for 2-3 years. They answer our non answered call and email or call a mobile with the details of the call. the messages have always been accurate, immediately delivered and have been very helpful to us as a small growing business.”

“At Electrical Test Ltd we believe that customer service is paramount. As our company grew we found it harder to respond to the many phone messages we receive each day from both new and existing customers. Then we discovered e-PA. Their friendly and helpful staff answer the phone and interact with our customers just as if they are working directly for us.
They even respond to specific customers with a personalised response where required.
We are so pleased to have teamed up with e-PA and have seen our business grow as a result.”

“Good service provided by an excellent team.”

“e-PA enables us to greet customers without being disrupted by the phone. I always recommend them.”

“I just wanted to feedback how happy I am with e-PA services. The team is excellent & I’m so happy that you were recommended to me by Sarah.”

“Thank you all for your support during the last year, the service you provide is invaluable.”

“I just want to say a big thank you to the e-PA for looking after my business. They have been answering my calls for almost 5 years and I thoroughly recommend them. I run a small sales and lettings agency and I can rest assured that all my calls are answered in a friendly and professional manner. I think it is crucial for my business that the phone is always answered, I just would hate to miss a call and e-PA provide a very valuable service. The team are really the secret ingredient as she has been with me on my journey and just goes above and beyond by listening and helping and giving really good advice and this is something you rarely find in business. The team deserve every success in the future.”

“As a provider of telephone answering and reception services e-PA were excellent. Helpful in setting up and efficient in carrying out the work.”

“We started using e-PA when we were a smaller company than we are now, to assist in answering calls. We still divert calls and they transfer calls to engineers and eliminate sales calls, which is a great help.”

“e-PA’s answering service is second to none. Their PAs are highly trained and know our business, our clients and suppliers. They deal with calls, emails and social media in a friendly, polite and professional manner.”

“Just passing on some comments that a customer of mine made, you were very polite and efficient, lovely to deal with…….. Well done you were/are lovely! I explained that I am very happy with the service that you provide me and think of you all as my colleagues and without you would find it very difficult to cope!”

“Brilliant thanks all done, that’s great so much easier than me chasing a patient. Thanks to the whole team for continuing to provide such a fab service. I hope this email finds you well. I just wanted to feedback how happy I am with e-PA. The team is excellent & I’m so happy that you were recommended to me. Business is steadily growing & my patients often comment how lovely our receptionist are so many thanks to you all!”

“Really happy with the answering service, email answering, live help and the other task like completing forms and generally saving my bacon you guys pull off.”

“As a sole trading Chiropractor, I am now doing more of what I am trained to do, and leave the rest for e-PA to do. This has taken the pressure off my self and family, and has allowed my business to grow. I am able concentrate on solely on the patient in clinic, or my own time, and not the phone, knowing my phone is always answered, booking made, and payments taken. I would recommend the service to any one.”

“I have used e-PA for a number of years now to pick up the overflow of our incoming calls. They always provide an efficient and reliable service, with detailed messages forwarded in a timely manner.”

“I have used e-PA for several years and they have always done a very good job. They are professional and provide a very good service.
It gives us peace of mind knowing that our calls are always answered and handled well.”

“I employed the services of e-PA a number of years ago now and to be quite honest I would struggle to trade without them. I operate a lettings business by myself but with my PA’s it’s like having staff without all the worries of holidays and illness. The amount of times clients have mentioned how polite and professional my ‘staff’ are, and it always brings a smile to my face. I would highly recommend e-PA.”

“e-PA is so helpful for our business as it means our phone calls are always answered and customers can interact with a person rather than an answering machine! Definitely would recommend.”

“Hi guys, Hope you all are well. With Christmas upon us we just wanted to wish you a Merry Christmas and thank you all for your help! We really couldn’t do it without you.”

“I would like to say that the customer service from your company is excellent. Anyone I speak is unfailingly polite, courteous and helpful.”