e-PA Blog

Imagine this scenario: you finally have your legal firm up and running but it's becoming increasingly harder to manage your client interactions, all while handling court cases, documents, contracts... It might seem counterintuitive to think about your business's customer service ...

It goes without saying that a business is not a "real" business without a professional telephone number attached to it. Not only that but it has been shown in statistics over and over again (Zendesk) that the telephone is still ...

If you run or own a small business, you are aware of how important every dollar is. It can be tempting to try to cut costs by scrimping on some services when you have a lot on your plate, but ...

The winter holiday season is the busiest of them all. Countless people purchase in-person or online starting with the pre-Halloween holiday and continuing through Christmas and the New Year. Given that the holiday season is quickly approaching, there will most ...

UK already in the middle of a recession? Well... there is no getting around it, it seems as though we are already in recession, which brings to the UK a significant decline in economic activity. A slowdown is expected for businesses in a tightening ...

Have you ever found yourself wondering how to manage mental health struggles as a small business owner? Do you know that good mental health is crucial to achieving your goals in both business and your personal life? In order to ...

Wow your website visitors with an option to speak with a real, professional person, face-to-face. Your designated e-PA understands your business as if based in your office.   What is a live video receptionist?   A live video receptionist offers your ...

We don't need to tell you that businesses do not survive without a continuous supply of customers. However, these days, with intense competition, rising costs, and increased customer expectations, retaining a loyal customer base is no easy feat. In this ...

Why you should be looking to outsource your telephone answering? Picture the scenario... it's 2022 - After a very bad couple of years, business is finally picking up again, or hopefully even booming. Your team are poised and ready to ...