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Why missing a call is like letting a customer leave your shop
It may seem an odd thought at first, but we think it has a real impact that business owners should be aware of. So here it is. When someone picks up the phone to call your business, they could be making an enquiry or they could have already...
5 traits a leader should adopt to create a better customer experience
Changing culture and focusing on the customer is everyone’s job, but what today’s most successful businesses and brands have in common is good leadership. As a leader, it’s your job to set the standard and be an example for every employee, at every level.
There was a little busy bee, by e-PA
There was a little busy bee. Too busy to answer his phone was he. Buzzing here and buzzing there, he simply had no time to spare. But then one day he made a call, to the queen be of them all. Don't worry she said, I understand. And took his company bu the hand...