Your calls, cared for by professional people
Capture opportunities and ensure your customers speak with a real person, not a voicemail box. Every call is professionally answered by your PA, who understands your business as if based in your office.

How it works

e-PA can work as your full or part time secretary, protecting your business from potential missed calls. Calls are promptly answered in your company name with confidence and a helpful attitude.

A message is taken and sent to you or to the right person by email or SMS. If you prefer, we will transfer calls to a landline or mobile before taking a detailed message from callers. Your dedicated PA's will have a thorough understanding of your business and endeavour to maintain a lasting first-class impression.

We guarantee an improvement in your business
How outsourced customer service works

A telephone answering service trusted by thousands

You may well have spoken to us yourself.
Client testimonial

"My PA's capture the calls we don't get to and we love putting everything over when in daily meetings"

- Jay Snow, Creative Celery
Client testimonial

"Our clients often compliment us on our 'customer care team' and are shocked when told we outsource"

- Sonia Beckett, Marketing Consultant
Client testimonial

"It's quite amazing to think that we used to take the after hours call-outs on our mobile phones"

- Aaron Wheeler, MEF Security

About your PA

Available when needed, not an overhead if not

Understands your business

Protects you against potential missed calls & sales

About your PA

Sends a detailed message by email or SMS after calls

Professional phone manner

Can use websites or software, as if based in your office

Exceptional add-ons & extras

Unique, thoroughly polished add-ons to save you money, resources and time.

Appointment making
Your PA team breezily learn to use any online calendar, website or software ready to book appointments while handling enquiries.

Appointment reminders
After an appointment has been booked, your PA sends an SMS to remind your customer, prompting a call should they have forgotten.

Marketing reports
Your PA asks new enquiries how they found your number. We’ll send a monthly list of each response for a genuine insight into your marketing efforts.

Enquiry logs
Receive a clear list of all logs made by your PA each day, week or month. Logs will include all contact information and notes from each enquiry handled.

Custom voicemail
Your PA records a professional voicemail greeting which is activated out of hours. You receive an email with a transcript of each message left.

Message relay
Reply to any message sent by your PA and instruct them to return the call with a message from you, then notifying you of their response.

Talk to us about a one week free trial

Your calls will be covered for 7 days and we'll send you a proposal with a package that best suits your average call volume.

Fast account set-up with no contract

Brief your PA on your business and preferences

Protection against missed business

Optional call transfers to any number

Flexible busy or holiday handling instructions

Free trial
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Have a question or two? Call us on: 0800-999-0004