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Why missing a call is like letting a customer leave your shop

Why missing a call is like letting a customer leave your shop

It may seem an odd thought at first, but we think it has a real impact that business owners should be aware of. So here it is. When someone picks up the phone to call your business, they could be ...
5 traits a leader should adopt to create a better customer experience

5 traits a leader should adopt to create a better customer experience

Changing culture and focusing on the customer is everyone’s job, but what today’s most successful businesses and brands have in common is good leadership. As a leader, it’s your job to set the standard and be an example for every ...
7 important customer service statistics

7 important customer service statistics

Leading companies often conduct surveys with their customers so as to find out where they're falling down and which aspects of customer service appear to yield the best sales results. 1. HAPPY CUSTOMER ARE MORE LIKELY TO TELL THEIR FRIENDS ...
There was a little busy bee by e-PA

There was a little busy bee by e-PA

There was a little busy bee. Too busy to answer his phone was he. Buzzing here and buzzing there, he simply had no time to spare. But then one day he made a call, to the queen bee of them ...
5 tips from customer service teams

5 tips from world-class customer service teams

While strict rules restrain creativity and spontaneity, that doesn't mean proven principles to fall on deaf ears. There are a number of customer service tips that have been used time and time again to create great experiences, we think you ...

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