Dear Reader,
Thank you for your time and welcome to our blog post.
25 Years+ of Local Support
For over 25 years, e-PA has been the trusted customer service and virtual assistant partner for businesses across the Isle of Wight. Our journey has seen us work alongside so many local entrepreneurs, tradespeople, clinics, agencies, therapists, solicitors, medical professionals, hotels, salons, and countless other wonderful professionals—helping them navigate challenges, grow, and thrive, no matter the economic climate. Between us, we’ve survived it all.
Let’s be real—business is tough, right? In this blog, we’ll share how our virtual assistant services have truly made a difference, especially during hard times, and why partnering with a local, experienced team matters more than ever.
The Heart of Isle of Wight Business Support
Running a business on the Isle of Wight comes with unique pressures: seasonal fluctuations, limited resources, and the need to deliver personal service is extremely high. e-PA was founded to fill exactly those gaps, offering reliable admin, inbox and diary management, call answering, and customer service support tailored to the island’s business community.
Our team understands the local market. We support Newport solicitors, Ryde estate agents, Cowes trades, and clinics across the island. We know the people, the pace, and the priorities.
How We Know Partnering with a Local, Experienced Team Matters More Than Ever
When times get tough, having a team that truly understands your business, your clients, and your community makes all the difference. A local, experienced team like e-PA knows the unique challenges Isle of Wight businesses face—seasonal swings, local regulations, even the local gossip and the importance of reputation. We’re not just a voice on the end of the phone; we’re your neighbours, invested in your success and always ready to go the extra mile. Our experience means we’ve seen it all and can adapt quickly, offering practical solutions and genuine support when you need it most.
We have taken millions of calls, emails, and chats for our local businesses —you’ve probably spoken to us yourself!
How We Helped The Island Capture More Local Business
At e-PA, we know that great marketing is only half the battle—what really matters is capturing every opportunity that comes your way. Over the years, we’ve helped countless Isle of Wight companies not just promote themselves, but actually convert interest into real, lasting business.
Our team is at the heart of the island’s word-of-mouth network. We’re the trusted link between your marketing efforts and your next loyal customer—answering every call, following up on every enquiry, replying to chats and emails, and making sure no lead slips through the cracks. It’s this personal, proactive approach that turns marketing into measurable sales and referrals.
We’re more than just a service; we’re your local sales solution. By being present, responsive, and genuinely invested in your business, we help you build the reputation and relationships that drive word-of-mouth growth. On the Isle of Wight, that’s what makes the real difference—and that’s the e-PA advantage.
Why Our Customer Service Is the Best Local Advertising
Our customer service isn’t just about answering calls—it’s about being the friendly, trusted voice of your business in the Isle of Wight community. We’re truly connected across the island, with strong relationships in local radio, newspapers, magazines, social platforms, and community groups. This means your business is always represented with warmth, professionalism, and local confidence, whether we’re handling an enquiry or helping you get the word out through trusted channels.
Because we live and work here, we understand the area, the people, and what matters most to our clients. When local questions come up, we handle them like no other service—offering confidential, genuine, and informed answers that only a true local team can provide. That’s the e-PA difference: real people, real expertise, right here in your community.
Real Stories, Real Impact
IOW Case Study: A local property agency faced staff shortages during a busy summer. e-PA stepped in, managing calls, bookings, and client emails—keeping business flowing and customers happy. They had one of their best seasons ever.
IOW Client Feedback: “e-PA’s support meant I could take time off to recover from surgery without worrying about missed calls or urgent emails and tasks overwhelming me. They even kept on top of our social media posts and comments. They truly care about my business and now I can’t do without them.”
IOW PA Comment: “I love my job—it can be hectic, but I know I make a difference every day. I speak to people buying their first home, sorting urgent appointments, or just needing a friendly voice. It’s rewarding to help clients through life’s big and small moments.”
Why Choose e-PA for Your Isle of Wight Business?
- Over two decades of experience supporting island businesses
- Flexible packages: from one-off projects to ongoing support
- Discovery call with the founder of the business for true personalisation and service facts
- Free 7-day trial
- Local team with a global reach
- Proven track record of sales, reliability, discretion, and results
Ready to Future-Proof Your Business?
If you’re an Isle of Wight business owner looking for dependable, local support, e-PA is here to help. Book your free discovery call or start your 7-day trial today. Let us handle the details, so you can focus on what you do best.
Book A Discovery Call: https://calendly.com/e-pa/virtual-coffee-with-chief-pa-lorelle
Call: 01983 861000

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