UK already in the middle of a recession?
Well… there is no getting around it, it seems as though we are already in recession, which brings to the UK a significant decline in economic activity.
A slowdown is expected for businesses in a tightening economy, given rising tax, energy, and employment costs. Business owners will need to cut down their spending and look for strategies in order to increase efficiency. (UK Is Already in the Middle of a Recession, British Chambers of Commerce Says).
A recession may be terrible, but looking at the big picture, it gives entrepreneurs opportunities to innovate and look at the situation from a positive perspective. And one innovation in demand that businesses of all sizes are jumping at is… outsourcing.
Outsourcing – a proven, highly effective business strategy
Outsourcing is a highly effective business strategy used during an economic recession. It saved many big companies during the 2008 financial crisis from going bankrupt, and actually increased their profits – Google, Apple, Skype, Cisco, Microsoft, and IBM are just a few examples of success.
What is outsourcing?
“Outsourcing is the business practice of contracting with an outside party to take care of certain tasks instead of hiring new employees or assigning those tasks to existing staff.” (The Balance Small Business)
The size and nature of these outsourced tasks may be something simple and occasional, such as hiring an accountant to do your taxes once a year. They may also be a regular part of business operations, such as contracting with an answering service or virtual receptionist provider to look after your inbound customer enquiries.
To many business owners, outsourcing can be a frightening proposition. Despite this, it is a business model that has been adopted worldwide across both the private and the public sectors, and it provides multiple benefits.
“[Outsourcing] improves efficiency, cuts costs, speeds up product development, and allows companies to focus on their ‘core competencies’.” (FESPA)
Now is the best time to outsource your reception and customer service. It is one of the best business strategies you can adopt.
Save money on your business costs and increase profits
There has never been a better time to delegate your inbound customer services to e-PA, you will save money on all business costs and increase profits with:
- No electric bills
- No phone bills
- No office rent
- No PAYE or NI
- No staff illness, cover, or sick pay
- No staff training
- No equipment needed
How e-PA can help your business
e-PA can help businesses grow with the support of a dedicated and skilled team. Filled with experts in all departments, we aim to help business people focus on what they love doing.
We all know how it goes: being an entrepreneur or a small business owner, we all take upon ourselves many tasks during each working day.
While we work on growing our businesses, we spend a lot of time answering telephone calls, managing our appointments and calendars, email answering, setting reminders, answering social media enquiries or live-chat messages and so much more!
By outsourcing your reception and customer service to e-PA, your business benefits from having an entire team of experts in all departments, on-demand, for your every business need.
e-PA works as your full-time secretary and helps win you business, however your customers choose to communicate.
Web live chat answering
Web live video answering
Social media answering
& Much more
We work remotely as if based in your office. We work with a wide range of industries and trades providing our answering services to businesses from various industries (Real Estate, Legal, Tradespeople, Driving Schools, Finance, Events Management, Therapists, Cleaning Companies, Publications, Training/Development, Transport – to name just a few).
Full-time office team starting from £45/PCM – Best part? You can try us for free!
You don’t need to take our word for it, you can try our services FOR FREE for a limited period of time with no obligations & no contracts, and see for yourself the benefits of having e-PA’s team by your side. Full-time, part-time, or temporary office cover available.
Unlike many other providers our dedicated teams can use websites, software, helpdesk portals or even print & send follow-up letters with your letterhead – as if in your office. You’ll also have access to a PA team manager who understands your preferences and guides your team first-hand.
We are never late or absent, and we never need holidays or time off. We are trained and ready to start, immediately!
With over 20+ years of experience and millions on enquiries handled, we‘re committed to providing reliable, highly effective business & customer service solutions that give a genuine boost to the lives of our clients all over the world. Here at e-PA, you’ll always find friendly and understanding people dedicated to helping your business and your customers.
Contact us and let us assist you for your business needs or take us on for a free trial:
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