Posts by epablog
NEW SERVICE: Meet Grace, our AI receptionist
NEW SERVICE Capture every call 24 hours a day.Zero effort, maximum gain. Introducing the newest member of our team, Grace, our first AI. We’ve been spending time behind the scenes training and testing. Now, we’re confident Grace is able to serve your business while conforming our high standings and values. Why After-Hours Service Matters Business…
Read MoreA Digital Detox Break Can Boost Your Health – Take 5 Minutes to Switch Off
Dear Reader, Thank you for your time, and welcome to our blog post. We hope you enjoy the read 🙂 Why Everyone Needs Digital Detox Breaks: (Reminder To Look After Your Health) When was the last time you truly stepped away from your screen? Not just to grab a coffee, but to give your mind and…
Read MoreWhy We Always Practice Kindness on the Front Line
Dear Reader, Thank you for your time, and welcome to our blog post. We hope you enjoy the read. Kindness on the Front Line: The Truth About Customer Service, Wellness, and the Real People Behind Every Call Let’s not sugarcoat it: working in customer service, especially as a virtual assistant, means you’re on the front…
Read MoreHow e-PA Has Supported Isle of Wight Businesses for 25+ Years
Dear Reader, Thank you for your time and welcome to our blog post. 25 Years+ of Local Support For over 25 years, e-PA has been the trusted customer service and virtual assistant partner for businesses across the Isle of Wight. Our journey has seen us work alongside so many local entrepreneurs, tradespeople, clinics, agencies, therapists,…
Read MoreOn-Demand Office Support: a Cost-Effective Solution for Small Businesses
In an effort to address income inequality and improve the livelihoods of millions of people, the UK government recently announced an increase in the minimum wage. While this move is undoubtedly a positive step for workers, small businesses may face some challenges in adapting to the new reality. In this piece, we will discuss the…
Read MoreArtificial Intelligence vs Human Touch in Customer Service Solutions
A question that is on our minds: “What is best in terms of customer service solutions: AI or the human touch?”. This big question needs to be addressed as it is followed by the incentive of a lower price for AI bots, in comparison to a human employee. But as we well know, AI has…
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