Outsourcing your reception and customer service can be a game changer for the property sector

estate agents outsourcing your reception and customer service can be a game changer for the property sector

Do you find yourself missing calls, while you are out on a house viewing?


How about missing out on the sale or rental of a new “hot property” because you just can’t handle the sudden influx of enquiries for it? Maybe something simple like a potential buyer wanting to book an appointment/viewing, but you don’t have your diary in hand, at that moment?

These are just a couple of the common issues our growing client list of estate agents have encountered and turned to our wide range of industry-leading services.

As the property industry continues to grow, the need for efficient and reliable answering services becomes increasingly important. Whether you’re an estate or letting agent, a property manager, or a landlord, having a professional answering service provider can help you stay on top of your business and provide excellent customer service to your clients.


“Outsourced customer service provider” and “answering services” are two terms that are closely related. Here’s a bit of context that may provide some clarity:


  • An outsourced customer service provider is a company that provides customer support services to other businesses. This can include answering customer enquiries, resolving complaints, taking orders, processing payments, handling email inboxes, making appointments and setting reminders, managing live chats and providing live video receptionists for face-to-face interaction with your customers and maybe even handling social media enquiries.
  • An outsourced answering service, on the other hand, is a company that handles incoming calls on behalf of other businesses. This can include taking messages, forwarding calls, and providing basic information to callers.

Both of these services are designed to help businesses manage their customer interactions more effectively. By outsourcing these tasks to a third-party provider, businesses can often save time and money while providing high-quality customer support.


Outsourcing your reception and customer service can be a game changer for property industry businesses


Here are some of the benefits of using a call handling & answering service in the property industry:


  • Increased efficiency: By outsourcing your company’s answering needs, you can free up your time and focus on other important aspects of your business such as sales, marketing, and property management. This can help increase your efficiency and productivity, allowing you to take on more clients and grow your business.
  • Cost savings: Outsourcing can be a cost-effective solution for businesses looking to save money on staffing and infrastructure costs. Hiring a full-time receptionist can be expensive, especially for small businesses, and using an answering service is a cost-effective alternative that can help you save money while providing exceptional customer service.
  • Improved customer satisfaction: A dedicated team of customer service representatives can provide a higher level of support and responsiveness to tenants and potential buyers. With an answering service, your clients can reach you at any time, even outside of regular business hours, seven days a week, on multiple channels of communication.
  • Access to specialized expertise: Outsourcing can provide access to specialized talent and expertise that may be difficult or expensive to hire in-house, plus access to advanced customer service technologies and tools.


Customer service is an essential part of any business, and the property industry is no exception


Having a dedicated customer service provider can greatly benefit the property industry by improving customer satisfaction, increasing customer loyalty, and ultimately driving sales and revenue growth. Good customer service can also help property businesses differentiate themselves from competitors and can lead to positive word-of-mouth advertising. This can also lead to positive reviews, and ultimately, higher revenue for your company.

In addition to these benefits, there are many other ways in which having a dedicated customer service provider can help property industry businesses thrive. Here are a few examples:

  • Resolving customer issues quickly and efficiently can prevent negative reviews and ratings, which can harm a business’s reputation in the property industry.
  • A dedicated customer service provider can gather feedback from customers and use that feedback to improve the overall customer experience, as well as identify areas where the business can improve its products or services.
  • Providing exceptional customer service creates a sense of trust and loyalty among customers, which can lead to repeat business and referrals.
  • It can also help businesses stay up-to-date with the latest industry trends and customer preferences, allowing them to adapt and innovate in response to changing market conditions.
  • Reduced response times and wait times for customers.
  • 7/7 customer service availability.
  • Increased flexibility to scale your customer service operations as your business grows.
  • Better reputation management: Having a customer service provider can help manage the business’s reputation by addressing negative reviews and feedback promptly and effectively.



How e-PA, leading outsourced customer service provider in the UK, can significantly benefit the property industry businesses


With more than 20 years of experience working with businesses in the property sector, e-PA can assist your business by providing excellent customer service to your clients. This can include answering customer inquiries, handling complaints, and providing support. By outsourcing your customer service needs to e-PA, you can focus on other aspects of your business while ensuring your clients receive high-quality support. We completely understand the importance of delivering top-notch customer service to your clients.


answering services for the property industry

answering services for the property industry (2)

Our professional call-answering & virtual receptionist services are designed to ensure that estate agents and letting agents never miss a call from a potential buyer or seller


  • Our team of experienced e-PAs is available to answer your calls round the clock, including weekends and holidays, ensuring you never miss a call or opportunity.
  • Our call-answering & call handling services can be tailored to your specific property business requirements, so you can choose the level of service you need based on the size of your company and the volume of calls you receive.
  • We understand that every call is important, which is why we prioritize all calls based on their urgency and relevance. We will take messages and forward them to you immediately via email or SMS so that you can follow up with your clients in a timely manner.
  • Our call-answering services are cost-effective and can help you save time and money by allowing you to focus on your core business activities while we handle your calls.


Your e-PA can navigate various property industry platforms in the UK like Rightmove, Zoopla and OnTheMarket, in order to help with customer service enquiries, not just answer your communication channels


Your e-PA is not only able to navigate Rightmove but also other popular property industry platforms such as Zoopla and OnTheMarket, and utilise the software for property professionals, like Alto.

This means that your e-PA can provide comprehensive customer service support to potential buyers or tenants who have enquiries about your property listings across multiple platforms. Additionally, we can also assist with tasks such as scheduling property viewings, conducting virtual tours, and responding to general queries about your properties. With the help of your e-PA, you can relax while on a house viewing or busy in the office, as all your incoming call are being taken care of.

Expanding on the capabilities of a receptionist in the property industry, here are some additional ways in which your e-PA can be useful:

  • With access to multiple property industry platforms, your e-PA can assist with property searches and provide information on available properties in a given area.
  • Your e-PA can handle routine tasks like booking appointments, sending reminders, and following up with clients.
  • Your e-PA team can provide personalized recommendations to clients based on their preferences and search history, helping them find the perfect property.
  • In addition to customer service enquiries, your e-PA can assist with marketing and outreach efforts, such as creating and sending targeted email campaigns or managing social media accounts.
  • Professionalism: Having a dedicated receptionist to answer calls and provide information about your services adds a level of professionalism to your business.
  • Cost-effective: Hiring a full-time receptionist can be expensive, but with e-PA, you only pay for the time and services you need, no PAYE or NI.

By outsourcing your customer service needs to us, you can rest assured that your clients are in good hands, while freeing up your time and resources to focus on other important aspects of your business. With millions of enquiries handled, we understand the property industry! We have extensive expertise in dealing with enquiries related to and not only:

  • Property Purchasing and Selling
  • Property Management
  • Conveyancing
  • Property Rentals
  • Landlords and Tenants
  • Property Maintenance
  • Commercial Properties
  • Holiday Rentals
  • Directories: Rightmove, OnTheMarket, Zoopla
  • Software: Alto

estate agents outsourcing your reception and customer service can be a game changer for the property sector our experience

With over two decades of experience, e-PA has established itself as a trusted partner in the property industry. e-PA’s commitment to providing exceptional customer service has earned it a reputation for reliability and efficiency. Here are some additional points that highlight the benefits of working with e-PA:

  • e-PA’s expertise in property management allows it to offer tailored solutions to meet the unique needs of each business it works with.
  • e-PA’s customer service teams are highly responsive and knowledgeable, ensuring that clients receive prompt and accurate support when they need it.
  • Our company’s use of cutting-edge technology and software streamlines processes and helps businesses save time and money.
  • e-PA’s commitment to sustainability and ethical business practices sets it apart from other service providers in the industry.


At e-PA, we make it a point to learn as much as we can about your business, services, and property portfolio, acting as a seamless extension of your office, meaning you never miss an opportunity to your competitors, ever again!


Contact us today to learn more about how we can help you.

Not sure? You can try any of our services for free and see for yourself what a difference e-PA can bring to the table for your property industry business.


e-PA Virtual Services - START FREE TRIAL - call handling & answering services uk


You can give us a call at 0800 999 0004  or Request a Call-Back.

Customer service solutions dedicated to the legal industry: read more here!

Find more business-related articles on our blog section, here.


How to Manage Mental Health Struggles as a Small Business Owner

Travel and Tourism Post-Covid

Share on social media

Subscribe to offers & updates

Something went wrong. Please check your entries and try again.