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NEW SERVICE: Meet Grace, our AI receptionist
NEW SERVICE Capture every call 24 hours a day.Zero effort, maximum gain. Introducing the newest member of our team, Grace, our first AI. We’ve been spending time behind the scenes training and testing. Now, we’re confident Grace is able to ...
A Digital Detox Break Can Boost Your Health – Take 5 Minutes to Switch Off
Dear Reader, Thank you for your time, and welcome to our blog post. We hope you enjoy the read :) Why Everyone Needs Digital Detox Breaks: (Reminder To Look After Your Health) When was the last time you truly stepped away ...
Why We Always Practice Kindness on the Front Line
Dear Reader, Thank you for your time, and welcome to our blog post. We hope you enjoy the read. Kindness on the Front Line: The Truth About Customer Service, Wellness, and the Real People Behind Every Call Let’s not sugarcoat ...
How e-PA Has Supported Isle of Wight Businesses for 25+ Years
Dear Reader, Thank you for your time and welcome to our blog post. 25 Years+ of Local Support For over 25 years, e-PA has been the trusted customer service and virtual assistant partner for businesses across the Isle of Wight. ...
On-Demand Office Support: a Cost-Effective Solution for Small Businesses
In an effort to address income inequality and improve the livelihoods of millions of people, the UK government recently announced an increase in the minimum wage. While this move is undoubtedly a positive step for workers, small businesses may face ...
Artificial Intelligence vs Human Touch in Customer Service Solutions
A question that is on our minds: “What is best in terms of customer service solutions: AI or the human touch?”. This big question needs to be addressed as it is followed by the incentive of a lower price for ...
Rock Your Business’ Customer Service During The Holiday Rush
The winter holiday season is the busiest of them all. Countless people purchase in-person or online starting with the pre-Halloween holiday and continuing through Christmas and the New Year. Given that the holiday season is quickly approaching, there will most ...
Mental health is a universal human right
#WorldMentalHealthDay #MakeItRight Time to buckle up, in this blog post we're going on another wild ride, this time on the subject of mental health and mental health in the workplace, and prepare yourself to be surprised by the jarring ...
How Does an Email Answering Service Work?
As the virtual world grows, more businesses move online and email has become a key communication tool. However, with the increase in email volume we face the challenge of managing them all and when it comes to managing emails, it’s ...