e-PA Blog

Kindness on the Front Line: The Truth About Customer Service, Wellness, and the Real People Behind Every Call Let’s not sugarcoat it: working in customer service, especially as a virtual assistant, means you’re on the front line of human emotion ...

Dear Reader, Thank you for your time and welcome to our blog post. 25 Years+ of Local Support For over 25 years, e-PA has been the trusted customer service and virtual assistant partner for businesses across the Isle of Wight. ...

In an effort to address income inequality and improve the livelihoods of millions of people, the UK government recently announced an increase in the minimum wage. While this move is undoubtedly a positive step for workers, small businesses may face ...

A question that is on our minds: “What is best in terms of customer service solutions: AI or the human touch?”. This big question needs to be addressed as it is followed by the incentive of a lower price for ...

The winter holiday season is the busiest of them all. Countless people purchase in-person or online starting with the pre-Halloween holiday and continuing through Christmas and the New Year. Given that the holiday season is quickly approaching, there will most ...

#WorldMentalHealthDay #MakeItRight   Time to buckle up, in this blog post we're going on another wild ride, this time on the subject of mental health and mental health in the workplace, and prepare yourself to be surprised by the jarring ...

As the virtual world grows, more businesses move online and email has become a key communication tool. However, with the increase in email volume we face the challenge of managing them all and when it comes to managing emails, it’s ...

  Diary management is an essential task for any business, whether it’s small or large. It involves scheduling appointments, meetings, and other events to ensure everyone in the company is on the same page. While some small businesses may be ...

As a business owner, you know that communication is key to success. However, managing multiple communication channels, calendars, and customer relationship management (CRM) systems can be a daunting task.   Customer relationship management (CRM) is an essential tool for businesses that ...