Posts by epablog
Call Handling and Customer Support Services for Sole Traders in The UK
It’s important to consider the benefits and challenges that come with this type of business structure. Some examples of sole traders in the UK include freelance writers, consultants, plumbers, electricians, roofers, builders, gardeners, hairdressers, photographers, fitness instructors, web designers and small retail businesses. As a sole trader, we know you have a lot on your…
Read MoreOwn a business and plan to go on a holiday?
As a business owner, taking time off can be challenging when you’re worried about missing important calls from clients or potential customers. With e-PA’s holiday cover services, you can take a break from work without worrying about missing important calls or leaving your customers in the lurch. What are the benefits of using e-PA’s…
Read MoreOutsourcing your reception and customer service can be a game changer for the property sector
Do you find yourself missing calls, while you are out on a house viewing? How about missing out on the sale or rental of a new “hot property” because you just can’t handle the sudden influx of enquiries for it? Maybe something simple like a potential buyer wanting to book an appointment/viewing, but you…
Read MoreSolicitors – Your client enquiries handled professionally & confidentially, by our legal industry-experienced receptionists
Imagine this scenario: you finally have your legal firm up and running but it’s becoming increasingly harder to manage your client interactions, all while handling court cases, documents, contracts… It might seem counterintuitive to think about your business’s customer service and client satisfaction when your job and the main focus is to win your client’s…
Read MoreHow To Choose The Right Professional Business Telephone Number
It goes without saying that a business is not a “real” business without a professional telephone number attached to it. Not only that but it has been shown in statistics over and over again (Zendesk) that the telephone is still the preferred channel of communication for most customers, followed by email, live chat, and social…
Read MoreWhy Expert Answering Services Are Essential For Your Small Business
If you run or own a small business, you are aware of how important every pound is. It can be tempting to try to cut costs by scrimping on some services when you have a lot on your plate, but it is a mistake when it comes to your business phone line. One solution is…
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