e-PA Blog

In this article, we will take a journey alongside science for interesting facts & stats, break down what outsourced customer service is all about, and name our picks for the best UK customer service providers to outsource to in 2023. ...

It's important to consider the benefits and challenges that come with this type of business structure. Some examples of sole traders in the UK include freelance writers, consultants, plumbers, electricians, roofers, builders, gardeners, hairdressers, photographers, fitness instructors, web designers and ...

As a business owner, taking time off can be challenging when you're worried about missing important calls from clients or potential customers. With e-PA's holiday cover services, you can take a break from work without worrying about missing important calls ...

Do you find yourself missing calls, while you are out on a house viewing?   How about missing out on the sale or rental of a new "hot property" because you just can't handle the sudden influx of enquiries for ...

Imagine this scenario: you finally have your legal firm up and running but it's becoming increasingly harder to manage your client interactions, all while handling court cases, documents, contracts... It might seem counterintuitive to think about your business's customer service ...

It goes without saying that a business is not a "real" business without a professional telephone number attached to it. Not only that but it has been shown in statistics over and over again (Zendesk) that the telephone is still ...

If you run or own a small business, you are aware of how important every pound is. It can be tempting to try to cut costs by scrimping on some services when you have a lot on your plate, but ...

UK already in the middle of a recession? Well... there is no getting around it, it seems as though we are already in recession, which brings to the UK a significant decline in economic activity. A slowdown is expected for businesses in a tightening ...

Have you ever found yourself wondering how to manage mental health struggles as a small business owner? Do you know that good mental health is crucial to achieving your goals in both business and your personal life? In order to ...